The Ticket Panel module in Panora lets you create interactive messages in your Discord server where users can click a button to open a private ticket with your team. It’s a powerful tool for handling support, reports, feedback, or anything requiring one-on-one attention.

​
Creating a Ticket Panel

1

Open Your Workspace

Visit the Panora Dashboard, log in, and select your workspace. From the sidebar, navigate to the Ticket Panels page under the Discord section and Panels tab.

2

Create a New Panel

Click + Create Panel and fill in the required details, such as the panel name, description, and channel to post it in.

3

Customize Panel Settings

Choose the type of panel (embed or plain), configure the roles with ticket access, and define behavior like logs and ticket limits.

4

Deploy the Panel

Once saved, your panel will be posted in the specified channel with a 📩 button for users to open a ticket.

​
Configuration Breakdown

​
Panel Name
string
required

The title used to reference the panel internally and optionally shown in the message.

Example: Support, Report A User

​
Panel Description
string
required

The message users will see above the 📩 button, explaining the purpose of the ticket.

Example: Need help with a purchase or account issue? Click below!

​
Channel to Send Panel In
string
required

The Discord Channel ID where the panel message will be posted.

Example: #support-tickets

​
Category for Tickets
string
required

The Discord category where new ticket channels or threads will be created.

Example: Tickets, Support

​
Staff Role
string
required

The role that will have access to view and respond to tickets.

Example: @Support Team

​
Admin Role
string

An optional role that also has access to all tickets.

Example: @Admin

​
Logs Channel
string

Where the bot will post ticket logs, such as who opened and closed tickets.

Example: #ticket-logs

​
Max Tickets Per User
number

Limit how many open tickets each user can have at once.

Default: 1

​
Use Embed?
boolean
required

Toggle to use an embed layout for your panel message.

Default: true

​
Embed Image
string

A banner image displayed at the bottom of the panel embed.

Example: https://cdn.panora.cc/banner.png

​
Embed Thumbnail
string

A thumbnail shown in the top corner of the panel embed.

Example: https://cdn.panora.cc/icon.png

​
Panel Options Comparison

Embed vs Plain Message

A stylized message with rich visuals:
- Title and images - Professional look - Recommended for most servers

​
Example Panel

Ticket Panel Example


Title: Normal ticket

Panel Description:
This ticket is for regular inquires. This may include a variety of topics. Please make sure your query fits into no other category before choosing this ticket.

To create a ticket react with 📩

​
Ticket Logic

​
Execution & Permissions

  • Private Access: Only the user, bot, and selected staff/admin roles can view the ticket.
  • Channel Creation: Tickets can be created as Discord channels under a specific category.
  • Embed Layout (optional): Panel messages can be sent as embeds for more control over appearance.

​
Free vs Elite Plans

PlanPanels AllowedFeatures
Free3 panels maxAll core features
EliteUnlimited panelsCustom embed color

Want to upgrade? Visit the Plans Page in your dashboard.

​
Need Help?

Join our Support Server for assistance.

Thank you for using Panora! 💜