The Ticket Panel module in Panora lets you create interactive messages in your Discord server where users can click a button to open a private ticket with your team. It’s a powerful tool for handling support, reports, feedback, or anything requiring one-on-one attention.

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Creating a Ticket Panel

1

Open Your Workspace

Visit the Panora Dashboard, log in, and select your workspace. From the sidebar, navigate to the Ticket Panels page under the Discord section and Panels tab.
2

Create a New Panel

Click + Create Panel and fill in the required details, such as the panel name, description, and channel to post it in.
3

Customize Panel Settings

Choose the type of panel (embed or plain), configure the roles with ticket access, and define behavior like logs and ticket limits.
4

Deploy the Panel

Once saved, your panel will be posted in the specified channel with a 📩 button for users to open a ticket.

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Configuration Breakdown

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Panel Name
string
required
The title used to reference the panel internally and optionally shown in the message.Example: Support, Report A User
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Panel Description
string
required
The message users will see above the 📩 button, explaining the purpose of the ticket.Example: Need help with a purchase or account issue? Click below!
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Channel to Send Panel In
string
required
The Discord Channel ID where the panel message will be posted.Example: #support-tickets
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Category for Tickets
string
required
The Discord category where new ticket channels or threads will be created.Example: Tickets, Support
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Staff Role
string
required
The role that will have access to view and respond to tickets.Example: @Support Team
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Admin Role
string
An optional role that also has access to all tickets.Example: @Admin
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Logs Channel
string
Where the bot will post ticket logs, such as who opened and closed tickets.Example: #ticket-logs
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Max Tickets Per User
number
Limit how many open tickets each user can have at once.Default: 1
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Use Embed?
boolean
required
Toggle to use an embed layout for your panel message.Default: true
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Embed Image
string
A banner image displayed at the bottom of the panel embed.Example: https://cdn.panora.cc/banner.png
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Embed Thumbnail
string
A thumbnail shown in the top corner of the panel embed.Example: https://cdn.panora.cc/icon.png

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Panel Options Comparison

Embed vs Plain Message

A stylized message with rich visuals:
- Title and images - Professional look - Recommended for most servers

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Example Panel

Ticket Panel Example


Title: Normal ticket

Panel Description:
This ticket is for regular inquires. This may include a variety of topics. Please make sure your query fits into no other category before choosing this ticket.

To create a ticket react with 📩

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Ticket Logic

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Execution & Permissions

  • Private Access: Only the user, bot, and selected staff/admin roles can view the ticket.
  • Channel Creation: Tickets can be created as Discord channels under a specific category.
  • Embed Layout (optional): Panel messages can be sent as embeds for more control over appearance.

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Free vs Elite Plans

PlanPanels AllowedFeatures
Free3 panels maxAll core features
EliteUnlimited panelsCustom embed color
Want to upgrade? Visit the Plans Page in your dashboard.

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Need Help?

Join our Support Server for assistance.
Thank you for using Panora! 💜