Common Issues
Below is a list of common errors to help you understand the reasons behind them and their solutions.
You are not allowed to use this Roblox Account
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The selected Roblox account is under the age of 13. Roblox restricts users under 13 from authorizing their accounts with third-party applications, including Panora.
Your account has been Disabled
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Your account has been disabled or suspended by Panora due to a violation of our Terms of Service or because your account is on a blacklist.
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If you believe this was a mistake, you can appeal your account status by visiting app.panora.cc/account.
Invalid Cookie
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The provided Roblox account cookie is either invalid or expired.
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This issue typically occurs when the cookie has expired (e.g., after logging out) or if an incorrect cookie was entered.
Learn how to retrieve a valid Roblox account cookie by reading our Cookie Configuration Docs.
Still facing issues? Contact our Support Team via Live Chat or join our Discord Server.