# Customer Support Member

{% hint style="success" %}
**We are currently hiring for this position.**
{% endhint %}

### Role Overview

* **Location:** Remote
* **Age Requirement:** 14+
* **Weekly Quota:** 150 public messages per week
* **Payment:** Roblox Currency (Robux)

### Responsibilities

* Respond promptly to user tickets in our Discord servers.
* Provide clear, helpful, and professional assistance via Intercom live chat.
* Escalate complex issues to the appropriate internal team.
* Maintain accurate records of user interactions and resolutions.
* Uphold Panora’s standards of customer service and professionalism.

### Requirements

* Strong written communication skills.
* Experience with Discord and/or Intercom preferred.
* Ability to handle multiple inquiries efficiently.
* Professional, courteous, and patient demeanor.
* Availability to meet weekly message quotas.

### Why Join Panora

* Gain experience in a fast-growing community platform.
* Work with a collaborative, remote team.
* Build skills in customer service, community management, and support tools.

<a href="https://app.panora.cc/careers/application/customer-support" class="button primary" data-icon="arrow-turn-right">Begin Application</a>


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