# Ticket Panels

<figure><img src="/files/ayJONohlxbTWbQAY430U" alt=""><figcaption></figcaption></figure>

### Creating a Ticket Panel

1. **Open Your Workspace**\
   Log in to the Panora Dashboard and select your workspace. Navigate to **Discord → Panels → Ticket Panels** in the sidebar.
2. **Create a New Panel**\
   Click **+ Create Panel** and fill in required details, including the panel name, description, and the channel where it will be posted.
3. **Customize Panel Settings**\
   Select the type of panel (embed or plain), configure staff roles with ticket access, and define behavior like logs and ticket limits.
4. **Deploy the Panel**\
   After saving, the panel will be posted in the specified channel with a 📩 button. Users can click it to open a private ticket automatically.

***

### Configuration Breakdown

| Field                        | Type    | Description                                            | Example / Default                       |
| ---------------------------- | ------- | ------------------------------------------------------ | --------------------------------------- |
| **Panel Name**               | string  | Name of the panel                                      | `Support`                               |
| **Panel Description**        | string  | Text above the 📩 button explaining the ticket purpose | `Need help with an issue? Click below!` |
| **Channel to Send Panel In** | string  | Discord channel where the panel message will appear    | `#support-tickets`                      |
| **Category for Tickets**     | string  | Discord category for new ticket channels/threads       | `Tickets`                               |
| **Staff Role**               | string  | Role with access to view and respond to tickets        | `@Support Team`                         |
| **Admin Role**               | string  | Optional role with full ticket access                  | `@Admin`                                |
| **Logs Channel**             | string  | Channel for ticket logs                                | `#ticket-logs`                          |
| **Max Tickets Per User**     | number  | Limit of open tickets per user                         | `1`                                     |
| **Use Embed?**               | boolean | Toggle embed formatting for the panel                  | `true`                                  |
| **Embed Image**              | string  | Banner image for panel embed                           | `https://cdn.panora.cc/banner.png`      |
| **Embed Thumbnail**          | string  | Thumbnail for panel embed                              | `https://cdn.panora.cc/icon.png`        |

***

### Panel Options Comparison

| Option          | Description                                                                               |
| --------------- | ----------------------------------------------------------------------------------------- |
| **Embed Panel** | Stylized message with title, images, and professional look. Recommended for most servers. |
| **Plain Panel** | Simple text with a button. Ideal for minimal or text-focused servers.                     |

***

### Ticket Logic

* **Private Access:** Only the user, bot, and selected staff/admin roles can view the ticket.
* **Channel Creation:** Tickets are created as channels under the selected category.
* **Embed Layout (optional):** Panel messages can use embeds for richer formatting.

***

### Free vs Elite Plans

| Plan  | Panels Allowed   | Features            |
| ----- | ---------------- | ------------------- |
| Free  | 3 panels max     | Core functionality  |
| Elite | Unlimited panels | Custom embed colors |

> Upgrade to **Elite** for unlimited panels and advanced customization via your dashboard’s Plans page.


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