Ticket Panels

The Ticket Panel module in Panora lets you create interactive messages in your Discord server where users can click a button to open a private ticket. This is a powerful tool for handling support.

Creating a Ticket Panel

1. Open Your Workspace Log in to the Panora Dashboard and select your workspace. Navigate to Discord → Panels → Ticket Panels in the sidebar.

2. Create a New Panel Click + Create Panel and fill in required details, including the panel name, description, and the channel where it will be posted.

3. Customize Panel Settings Select the type of panel (embed or plain), configure staff roles with ticket access, and define behavior like logs and ticket limits.

4. Deploy the Panel After saving, the panel will be posted in the specified channel with a 📩 button. Users can click it to open a private ticket automatically.

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Configuration Breakdown

Field	Type	Description	Example / Default
Panel Name	string	Name of the panel	Support
Panel Description	string	Text above the 📩 button explaining the ticket purpose	Need help with an issue? Click below!
Channel to Send Panel In	string	Discord channel where the panel message will appear	#support-tickets
Category for Tickets	string	Discord category for new ticket channels/threads	Tickets
Staff Role	string	Role with access to view and respond to tickets	@Support Team
Admin Role	string	Optional role with full ticket access	@Admin
Logs Channel	string	Channel for ticket logs	#ticket-logs
Max Tickets Per User	number	Limit of open tickets per user	1
Use Embed?	boolean	Toggle embed formatting for the panel	true
Embed Image	string	Banner image for panel embed	https://cdn.panora.cc/banner.png
Embed Thumbnail	string	Thumbnail for panel embed	https://cdn.panora.cc/icon.png

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Panel Options Comparison

Option	Description
Embed Panel	Stylized message with title, images, and professional look. Recommended for most servers.
Plain Panel	Simple text with a button. Ideal for minimal or text-focused servers.

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Ticket Logic

• Private Access: Only the user, bot, and selected staff/admin roles can view the ticket.

• Channel Creation: Tickets are created as channels under the selected category.

• Embed Layout (optional): Panel messages can use embeds for richer formatting.

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Free vs Elite Plans

Plan	Panels Allowed	Features
Free	3 panels max	Core functionality
Elite	Unlimited panels	Custom embed colors

Upgrade to Elite for unlimited panels and advanced customization via your dashboard’s Plans page.